FAQ
Find answers to common questions about Lux Smart Home Living, including product details, ordering information, and more.
General
What types of products does Lux Smart Home Living offer?
We offer a wide range of high-quality, innovative home improvement products, including furniture, appliances, and smart home accessories for various rooms such as the living room, bedroom, kitchen, and more.
How can I contact Lux Smart Home Living for customer support?
You can contact our customer support team via email at luxsmarthomeliving@gmail.com. We are here to assist you with any questions or concerns you may have.
Do you offer any promotions or discounts?
Yes, we offer various promotions and discounts throughout the year. Sign up for our newsletter to receive exclusive offers, updates on new arrivals, and more.
Is my personal information secure when shopping on your website?
Yes, we use industry-standard encryption and security measures to protect your personal information and ensure a safe shopping experience.
Shipping
Do you offer free shipping?
Yes, we offer free shipping on all orders over $200 within the USA. This promotion is automatically applied at checkout.
What are your standard shipping rates for orders under $200?
For orders under $200, we provide a standard shipping option at a flat rate of $9.99 within the USA.
How long does it take to process and ship my order?
We process orders within 1-3 business days. Once shipped, your order will be delivered within 4-7 business days.
How can I track my shipment?
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment and estimate the delivery date. Please allow up to 48 hours for tracking information to be updated.
Returns
What is your return policy for damaged products?
We accept returns for damaged products within 14 days of delivery. To start a return, please contact us at luxsmarthomeliving@gmail.com with your order number, a description of the damage, and any relevant photos.
Can I return an item if I simply change my mind?
At this time, we only accept returns for items that are damaged upon delivery. Please ensure you carefully review your order before purchasing.
How do I start a return for a damaged product?
To initiate a return for a damaged product, email us at luxsmarthomeliving@gmail.com with your order number, a description of the damage, and photos. Our customer service team will guide you through the next steps.
Will I be responsible for return shipping costs for a damaged item?
No, if your item arrives damaged, we will cover the return shipping costs once your return request is approved.